New Haven’s Super Urban Market

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Dairy Supervisor

Purpose:

The Dairy Supervisor oversees the operations of the dairy section of the grocery department. This includes product management and staff supervision. The Dairy Supervisor reports to the Grocery Manager. The Dairy Supervisor has no direct reports.

Work Environment:

This position will perform functions in retail, warehouse, and office environments. There will be extensive time spent in a walk-in cooler.

Requirements:

  • At least 2 years experience in a retail grocery environment.
  • At least 1 year managerial experience.
  • Familiarity with natural foods and alternative diets.
  • Proficiency in Microsoft Office.
  • An ability to read, interpret, and understand financial statements.
  • Experience executing goals, effectively creating change, and increasing efficiency.
  • The ability to exercise considerable discretion and judgment consistent with the essential functions of the job.
  • A demonstrated understanding of the principles and practices of management and supervision.
  • Ability to lift 30 pounds safely.

Responsibilities:

Customer Service

  • Role model excellent customer service for staff and provide excellent internal service to staff and peers.
  • Ensure that department employees provide excellent customer service and receive appropriate customer service training.

Personnel Management

Actively address performance and personnel issues in a timely manner.

  • Ensure adherence to company policies.
  • Properly document personnel matters.
  • Make sure all product dates are thoroughly checked and all staff is using the FIFO method when stocking shelves.

Safety:

Ensure that department shelves, displays, and storage areas are in clean, orderly condition, meeting health department standards.

  • Ensure compliance with safety practices and procedures, both throughout the store and within the department.
  • Develop a culture of safety among employees.

Always have the best interest of Elm City Market in mind.

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